Customer Testimonials
Broke down on the side of the freeway and got towed somewhere else with extremely high prices. Luckily Toyota was right next door so thought we’d just check and see what they had to say about my 2001 Toyota. Amazing customer service throughout the entire experience! From the front desk to the shuttle service to our hotel while we had to wait for our car the next day. Fair pricing too. These guys truly go above and beyond and really care and it shows. Thank you all for making a hectic day far less hectic for us. You rule. We ...
Always a good experience at swope toyota Service Center!
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Swope Toyota is the best dealership in E’Town. The buying experience is always top notch. I continue to purchase only Toyota vehicles because the service department is honest, reliable and reasonable in price.
Thank you so much Jeremy Harris, Aaron, Tracy, Jacob Meredith, the service manager and the service tech who worked on our truck (apologies for not knowing your name). Thank you many times over for your outstanding service when we were stranded in Etown while driving to Florida for vacation. You ALL went above and beyond to help us when we, after stopping for dinner, discovered oil leaking from the car. From Jeremy who met us at Cracker Barrel and made calls to arrange for us to drop the car off at the dealership after hours and have it looked at ...
Great customer service!
Great experience when buying my 2023 RAV4. My salesperson Chuck McIntyre was really helpful. I highly recommend this dealership
Always a great experience. I appreciate the timely service and availability of appts as someone who travels for work and has long hours.
Customer service was great and I purchased a new vehicle.
Great service center and dealership, worth the drive everytime.
Great dealer. Love my Highlander.
By far the best location to have your vehicle serviced. Communication is great during the servicing process. Not mention the amazing cafe!
Noah was very helpful when my husband had our van serviced.
Frank Hibbs from Inventory management went above and beyond to ensured we had the appropriate supporting documents for our Tundra. Chris Payne provided us with great feedback on our Tundra as well. Chris gave us phenomenal customer service and accommodated us by escorting us to the awesome Swope Toyota lounge. Thanks for compliments on our vehicle 🤙🏾
An overall pleasant experience - big thanks to Service Manager Rickey Layton - very attentive, friendly and helpful
My gas tank lid would not open due to broken piece. Went to Toyota in Etown to get part needed. Lisa in maintenance and parts helped me, she was so nice, she even took old piece off and put the new one on. It works perfectly. She is always very nice a helpful.
As always, SWOPE Toyota Service Center is top notch. a few months ago, I went to another Toyota Service Center due to my location. I figured the wonderful service available at SWOPE Toyota was a Toyota expectation (especially after living in Japan for 14 years). I was woefully disappointed. At that time, I called SWOPE Toyota and found them helpful and solution oriented. Again today, I found the service department truly caring about the customer and their needs and safety. I will ALWAYS come back here and will come here to purchase my next Toyota.
Ask for Chance when you contact this dealership for a vehicle purchase. He has been one of the most helpful and knowledgeable car sales people I have ever worked with! He went above and beyond for me. Thank you Chance!
Best kept lunch and breakfast place in e-town
The entire experience of purchasing my Toyota Camry was exceptional. Nahum Plaza was extremely professional, knowledgeable, and helpful throughout the process.
Thank you for helping make our son’s 16th birthday perfect. Couldn’t recommend Swope Toyota more.
Excellent Deleer experience and professionalism, little waiting time and many amenities to spend a pleasant time with the family
What can I say - top notch all around from vehicles to service and all the folks there. It is a pleasure doing business with them.
We purchased a used car here Chance and Zach were patient and helpful making it a pleasure to fork over thousands of dollars lol There was an issue with a sagging visor which needed us to purchase a new one Parts guy Noah went above and beyond helping us with our visor installation we are formally adopting him lol We will definitely return to Swope Toyota not to be confused with Swope Ford who ripped us of on previous repairs on a different vehicle 👍👍👍 to the guys
Wonderful place! I bought my 2015 Corolla from you all little over a week ago and couldn’t have asked for a better experience for my first car purchase. I want to thank Joseph and Jake for making the process simple and easy to understand for me. I love my car and hope for many years of enjoyment from it. Also gotta thank you all for the work you all did on my older car, the 96 Corolla. Will definitely come back.
Used to get my Toyota serviced here until I relocated. Recently moved back to this area and took my car here. Still the same great service..quick but thorough and honest. Rich was my service advisor and he ensured my car was ready for the road without any extras I was told I needed to get done. Saved me money in the long run. Great staff and customer service.
Great place, friendly and eagar to help.
The absolute best car buying experience we’ve ever had. There was no salesman running back and forth between us and the manager and everyone we dealt with seemed kind and genuine. Can’t go wrong talking to Jeremy or Joseph
I went to the Cafe nice
We recently were having issues on what should have been an open and shut insurance claim. USAA even lied to me trying to claim Swope changed the cause of the damage up so they can deny my claim. Lisa Goforth at Swope went above and beyond to help with the battle I was put through with USAA. It got taken care of in the end. Lisa's courtesy and customer service is a Gold Standard and I truly appreciate it. Hard to find these days.
Fixed my Honda Pilot without ripping me off. Told me all the expenses upfront and let me decide which I was willing to do at this time. Recommended repairs for the future without pressure. Took care of a recall item I wasn't even aware of for free. Nice cafe to sit in while waiting for my car. Warm, friendly atmosphere.
Wonderful Friendly staff and great service department
Brandon Gaskins salesman was the best! He provided sufficient information to make the best purchase for my needs! Very fast process and great Customer Service! Highly recommend! I’m
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Great place to service and purchase my vehicles. Ask for Chuck in sales. He’ll treat you like family!
The battery died on my Avalon and Swope Toyota was able to take care of it right away. No appointment needed, thank you Lisa for your excellent customer care and professional service.
This is a great car dealership with friendly employees. They have a cafe in-house and a fantastic waiting room for the customers to enjoy while having their cars serviced.
Great place. Great cafe too!
Chuck was a great salesman to work with. It was a stress free negotiation, and didn’t take us all day. Their dealer fee’s were very minimal compared to other dealerships we’ve worked with, which was a nice surprise! Highly recommended!
Best experience i have ever had with a toyota dealer. Nice and friendly staff. Thank you.
I went for routine maintenance on my 4runner. Service was quick and professional. The technicians and service members were friendly and affable. Overall, I had a great experience.
Currently on our 4th vehicle purchased from the Swope Toyota dealership. My wife was in need of a bigger vehicle due our kids outgrowing the one we had and the salesman and staff done an excellent job getting us into a 2020 Toyota Sienna. My wife was definitely happy and the kids too.
Courteous and very knowledgeable about their products it was a great atmosphere they had lots to choose from and are very accommodating at this store.
I purchased my Camry here, and the experience was wonderful. Went easier and smoother than I imagined. They accommodate your every need. One of the best perks I received is free maintenance for 2 years. I can not praise the service department enough. I love their system of getting people thru. Simple, easy and customer friendly. All the staff from purchased, finance and service are unbelievably friendly, professional and helpful. They know their jobs and it shows. I have had my Camry for 2 years now, and still love it and the experience today.
Always a great experience with Kathy and Jeremy!
Excellent customer service. Thank you Gary Allen, Keith Hodges and Tracy Childress for the best car buying I have experienced.
Great experience to buying car
Service writers were knowledgeable and listened when I explained what I wanted done. Service was done in a timely manner. Very pleased with service.
Jeremy Harris and the staff at Swope we're incredible. There was no pressure to buy from them and the entire process went smoothly, from ordering the car, to financing and purchasing the car. I would give them more than 5 stars if I could. This has been the best car buying experience I've ever had.
This is the 3rd vehicle I have purchased from Swope Toyota, everyone there is very helpful and professional, I would like to say thank you to Jody my salesman for all your help, and I will continue to buy from them . Thank you team Swope
Very professional and friendly staff. Excellent lunch menu.
After I brought my truck in for repair to my truck. The original issue was resolved. The antenna was loose.
My service personnel was very knowledgeable and explained everything thoroughly.
Bought her first new car there 2022 Rav 4. Awesome Deal
Wonderful care buying experience! Chuck was fantastic! He was honest and set clear true expectations on timeline of availability. He also always answered my phone calls and was quick to reply back.
I've been to this dealership because of vehicle breakdowns three times. I live in another state and was on vacation with each incident. I always recieved repairs for my vehicles very quickly and never a problem with any service. I shaill return any time I need their service! Thanks!
Best place in town to buy a car
Swope Toyota is the only place I will go to service my 2007 Toyota Solara convertible. They place customer service first and deal openly and honestly and in detail on all work to be done. Service manager Scott Combs is outstanding.
Very professional they tell you what they are doing before they do it. Very friendly atmosphere.
Jeremy Harris made the car buying experience amazing. He was knowledgeable, well educated and kept me well informed on whole process from purchase to delivery. If you are car shopping make sure to go to see Jeremy!
Jeremy and Zach made my vehicle buying experience very smooth and easy!
Fast and friendly service
Perfect service every time. Great people to work with!
This dealership has the nicest and very experienced employees! Highly recommend them!
Hands down the best customer experience we could have asked for! Chuck was so beyond helpful and patient with my husband and I when we came to purchase our first car together the other day. Both of us had only previously made cash purchases for our vehicles so car lots/financing was foreign to us. Chuck made sure we understood everything we were signing up for, and that we left with a reliable vehicle that’s going to last. We absolutely love the car and are very very happy with our purchase. We will definitely be back and will definitely ...
Great service honest and fast they finished my car ahead of time by over a fay and communication was perfect they updated me which is rare now and days so definitely recommend
Hands down the best customer service I’ve ever had. Highly recommend them!
The best car buying experience, transparent with no price mark up. Hard to find in this pandemic as every other dealership is taking advantage of the customer. Great staff and the cafe is a plus. Nahum was the best. I will be back in the future don’t matter where I PCS to, thank you Swope Toyota.
I started looking around early spring for a new Rav4 Hybrid. I quickly found out how hard one was to find. Marshall Weaver was so helpful & put in a preference order for me. I was on a time crunch, as my grandson was taking my Camry, which I had bought from Marshall some years ago, to college in August. It came in with 4 weeks to spare! Thank you Swope & Marshall, I love my new Rav4 XLE Hybrid. Everyone was so nice to work with. Swope 👍
Love getting my car serviced with Swope Toyota in Elizabethtown! Really just love eating at the Café while I wait! 💓
Brandon and the rest of the crew treated us great. Would buy from again.
Everyone was great. But I feel the parts department was putting me off for towing my mirrors. either they do not want to order them and put them on. or just too busy to care. I love the service their department and their cafe. but the service department made me feel not wanted. Other dealers say they can get them and put them on. I just do not want to drive that far yet. but since I have a doctors appt. at the va next month I try to make an appointment then.but out side of that they are ...
Guy helped me out.
Buying a car from Swope was so fast! Got a good deal and a dream Machine! And digg this I even got a Christmas card from the sells man! 🔥🫱🏾🫲🏼
Chuck McIntyre was awesome. Buying a new car, is the thing I hate most having to do. I can't deal with the aggressive, pushy sakes people. Chuck was very professional and friendly. He explained the car situation, dealers/ buyers are having in today's market. He made us feel very informed and comfortable. We can't wait to get our new car.
Ricky Janes did a great job of explaining about the Rave 4 we were planning to buy and kept us informed as to when it would be shipped from factory .Pleased with purchase.!!!!😄
I live in Kansas, bought a Toyota from Swope Toyota. What an incredible dealership! Very knowledge, friendly and extremely helpful! This goes from Ricky Janes who showed me a lot about my new vehicle to Jake Erhardt, the financial guru. I tell all my friends, it is worth the trip to Elizabethtown, KY to buy a vehicle. I wold do it again in a heartbeat. If I could give them more than five stars I would! Kudos to you all!
I am very impressed with the honesty and integrity of our sales rep Ricky Janes. I have been looking at new vehicles for a while and have visited many dealerships. I was lied to, misled, and misinformed...until I met Mr Janes. He was COMPLETELY HONEST!! He is knowledgeable and helpful! A true professional!
Swope Toyota is the Best! I have driven Camrys for over 20 years and returned to buy another. Jody was a great sales rep, was not overbearing but instead pointed out differences between models, features and was there to answer all questions. As always, Mary was extraordinary! Thanks so much for our years together and my new Blue Streak Camry! Excellent dealership and excellent service!
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