Customer Testimonials
Great Service, friendly salesmen and sales manager!
Nahum Plaza is a wonderful salesman! He made a very stressful decision a breeze to accomplish. His calm demeanor is very refreshing! I felt at ease waiting at his desk where there were items displayed of his service to our country and his faith! It was as if a guardian angel had lead me to him personally! Thank you for being so kind and helpful! My best to you and your family in the new year! God speed!
It was convenient waiting in the warm cafe while they rotated my tires and changed my oil. The service tech brought my car around to the door after it was finished.
I cannot say enough about the positive experience we had purchasing our 2024 Corolla Cross this evening. Jeremy was our salesman. From our first phone call, he listened to what we wanted and NEVER pushed for more. He found exactly what we were looking for. Jacob was our finance manager and was just as pleasant as Jeremy. Not once did we feel pressured to buy extras. Both were incredibly knowledgeable, helpful and made us feel they wanted us to leave feeling we got the car we were comfortable with. Will definitely be back!
We recently had the pleasure of working with Chuck at Swope Toyota, and we couldn’t be happier with the experience. He took the time to answer all of our questions, helped us explore our options, and never made us feel pressured. We really appreciated how transparent he was during the process. Thank you!
Good service, very patient to answer all my questions, quick response, highly recommended
I appreciate the professionalism of Chuck, my sales rep. Chuck was very friendly and thorough throughout the entire buying process. Chuck did a phenomenal job of answering all my questions and preparing my new truck. I appreciate the wonderful experience at Swope Toyota and plan to do all my future business with this dealership! Thanks again to the entire Swope team for making the process pain free and enjoyable!
Had a great experience trading my car. Chuck was great to work with and highly recommend working with him. He found exactly what I wanted.
Joseph, Frank and Jake made my car buying experience so very easy. The communication was top notch throughout the whole ordering process and the car is gorgeous! Thank you! I love it!
My father 88 year old got his seat stuck a Toyota couldn’t drive to get it fixed called Toyota service for advice next thing a mechanic shows up and fixed it quickly! Chase was awesome and so kind it means so much to have respect for others and do very kind service thanks Chase me and my family are loyal customers Brenda Hicks
Amanda B. in car rentals has the best customer service!!!
Our sales person Chuck is a great person and excellent salesman. We had a fantastic experience. He put no pressure on us but stayed late after closing time to complete the sale. We also appreciate a nice experience from Jake in finance. This is a very friendly dealership and a pleasure to do business with.
Very friendly and helpful. Informative and not pushy. They answered all of my questions efficiently.
Our experience with Joseph Anthony has been nothing but fantastic!!
Terrible experience. Bought a car “as is” alignment was messed up they “fixed it” obviously it’s a front end problem because it’s not fixed. Within a month of spending 13k on a car the battery messed up. Cool I’ll take it. Within that same month the brakes started grinding. Within 2 months done a tune up & that didn’t help the noise it was making so did some research & the cam phasers are shot. So, no I didn’t not have a great experience. $13k for a car is a lot especially when it had almost 130... Read More Google - Oct 14, 2024
I had visited several dealerships, with limited experience, customer service, and professionalism. That all changed when I came to Swope Toyota in Elizabethtown. I was greeted at the door with genuine smiles, and a more than friendly atmosphere. They had my car in inventory, at the agreed upon price, with personnel at the ready to assist me in completing the deal. I nicknamed them the Chikfila drive-thru of car dealerships because of their attention to every detail, every possible need I might have, they simply thought of everything and had it right at our fingertips. With expert precision we nailed ... Read More Google - Oct 6, 2024
We'd purchased a few vehicles from Swope Toyota over the years, but yesterday's purchase was with salesman Chuck McIntyre, manager Keith Hodges and F&I Manager Jacob Erhardt. We had one of the best car buying experiences we've ever had with these guys. They're straight-up, honest people that work to earn your business. I'd highly recommend working with these guys for your next purchase in the Elizabethtown area.
We appreciate Chuck's knowledge and help. He is a good guy you can work with and trust.
Great people who work with you to make sure you are pleased with purchase
If you're looking for a great vehicle with no haggle sales tactics...this is the place. JEREMY HARRIS sales person/ product specialist will go above and beyond to meet your dreams and expectations. I can not say enough about this guy. GO, and definitely ask for JEREMY HARRIS on your next purchase. You will not regret it!! He will get you the lowest price on a new or used vehicle!
Most honest dealership I have ever been to!
Great experience. Quick, convenient, friendly.
After having a very disappointing experience with a dealership in my area, I contacted Swope Toyota in E'town and I couldn't be happier. Eryn with internet sales, Joseph with floor sales, and Jake in finance were all AMAZING. They were very quick to respond to me via text and email and greeted me with a warm welcome. They were all friendly, professional and extremely helpful. I took my 2024 Highlander home today and it was well worth the 120 mile round trip to work with this team. 10/10 recommend this dealership.
As a business owner, it's always rewarding to witness and experience professional customer service firsthand. If you're reading this review, rest assured that everyone at the Toyota dealership demonstrated professionalism. I personally received outstanding customer service from both Chuck, the Sales Person, and Zach, the Finance Manager, while purchasing our company truck.
I have a Toyota that was purchased from another dealer and I needed my air fixed. I have a high mileage warranty and was not sure if Swope would except it. I went by to ask first before making the appointment. Kate Riffe was absolutely awesome! She explained how the warranty would work and what I would responsible for in case they did not accept it. But they did and I only paid a fraction of the cost. She was very helpful, nice, and informative. Just wanted to give her a shout out and a great review!
Excellent service in the parts department (thank you Noah)!! Old-fashioned customer service. Only problem is: If Swope Toyota's team can do this ... why can't everyone else?
Had been senting me email about wanting to trade. When I got due to mileage on my truck. Got told I need to sell it and then come back
Called this morning and the guy said he had the parts I needed. Apon arrival I'm greeted by a know-it-all type parts clerk that has never heard of my common part failure and was reluctant to even look the part up. Thanks for wasting my time. 1star
In love with my car! Such a great team over at Swope! I had Chuck as a salesman and Jacob for finance. Took me two hours to buy my car and the staff was just wonderful. Already referred friends and family! Will definitely be a life long customer!
A huge THANK YOU to Chance in the rental dept. I had called to inquire on getting a rental and when I told Chance it would be for at least a month, he kindly asked the backstory of my situation as the bill was not going to be cheap. I shared with him that I have a 2023 Jeep Compass that was purchased across the street and that it had been in the shop multiple times (once being an entire month, 3 months after purchasing for overheating due to holes in hoses) and with the most recent new fluid leak with oil ... Read More Google - Jul 9, 2024
I go here because it's the closest Toyota center, but I'm thinking about going to the Bowling Green location at this point. They are living in 1994, not 2024, and don't accept maintenance scheduling on the Toyota app. I call, and all the representatives are busy. A prerecorded voice says I can text to schedule my appointment instead. So I text, and no response. Kinda annoying when I'm making a 10-hour drive next month and I wanna get some maintenance locked down to ensure my car is running well.
The center itself is nice, but it could be ... Read More Google - Jul 2, 2024
Joseph and Jeremy and Jake were all awesome.
I bought a car here. But I don't want to recommend it. They seem to think that selling a car is enough. Two days after receiving the vehicle, the alignment was incorrect and I contacted the salesperson, but there was no response. I tried to receive the keys a month later, but they told me to contact the service center. But I don't want to make him angry, but I can't hold back this time. People I work with will tell you that if you want to buy a car, you have to go to Louisville and ... Read More Google - Jun 14, 2024
Went in to there service department with a stripped bolt in my oil pan (thanks valvoline)They took the vehicle back and got the bolt out free of charge. I can’t thank them enough for being honest and fair. Will never go anywhere else
The service was excellent and the staff was so friendly and easy to work with. Great experience overall.
Aaron, Heather and Chase are great! The whole staff treated me well, nice looking dealership too!
I've been to lots of Toyota dealerships and service departments and this is by far the best yet. The customer service, the cafe, everything was so good.
Made an appointment to test drive a specific vehicle. Drove over an hour and when we arrived were informed that the vehicle was not there.
Jeremy was amazing! He we perfectly attentive during our visit. He wasn’t overbearing, he listened, helped us find the vehicle that best fit our needs and did not pressure us at all. He made the visit feel comfortable and ensured everything was moving at our pace. We will certainly be reaching out to him regarding any future purchases!
I would never recommend this car lot to anyone. When we arrived there was no staff that came out to greet us, I had to go in and ask for help and there was still no one eager to help at all. Our salesman’s name was Marshall and he had a horrible attitude and acted like we were wasting his time. The overall experience was negative and I will never buy another car from this lot again.
Chris Forbes was an awesome sales specialist. He was very professional and engaging with his customers. He may have the experience for my daughter as a first-time buyer successfully!
Terrible Experience every time for service. They over charge for parts and labor hours. Make you find your vehicle in the back of their lot and cant even provide the old parts that they said they replaced. Charged me for 4 hours of labor to replace the pcv and didn't replace the hose. They said they cut the bad off the hose and reused it. Sub par service.
2 hours of labor to replace the spark plugs on a 4 cylinder. I have changed my plugs before in the past and it takes 10 minutes.
Previous experiences they broke my seat in my ... Read More Google - Apr 25, 2024
Bought my first Toyota from these folks. Very friendly and knowledgeable. Brandon Gaskins was a pleasure to work the deal with. This place even has a cafeteria. Anyway if you’re in the market for a Toyota don’t hesitate to come see Swope Toyota in Elizabethtown.
I have tried multiple times, I have expressed multiple times I want the air pressure in my tires to be the same on all four wheels and it is not possible, I bought tires from them in January, I said put OEM tires back on, they didn't, I took them generic tires and the three different air pressures and went on my way. Fast forward three months, almost four I reach the magic oil change and tire rotation period. The oil change has gone up and they were going to charge me $27.99 for the free tire rotation. They don'... Read More Google - Apr 19, 2024
Went to get an oil change at 3 at 3:55 worker comes in and tells me it will be 15 more minutes. It hits 5 and I have to go ask where my car is. Find out the employee clocked out after telling me my car would be ready and left my car parked behind the building and did not inform anyone.
I understand used cars have to have maintenance. took my used car purchase to my mechanic for a once over. needed about 1000 dollars to bring it up to speed. new belt, wheel bearings, control arms, etc. But the fact I'm here am on the side of the interstate, car has broken down 10 weeks after purchase with a blown transmission. I am very disappointed in Swope. I will not be referring anymore friends, family or coworkers to this business.
i took my toyota tacoma in for a oil and filter inb elizabeithtown .they change the filter and oil.i came home and the next morning i went in the garage and under the engine on the floor was a lot of oil .i have been a mechanic for years and i know there was no leaks,so i take it back to swope and they said the valve covers was leaking,and there was not any leaks when i took it to swope.and they said the valve covers,i that was not true.well i still have a ... Read More DealerRater - Oct 11, 2023
Nice rides
Went in for an oil change and mentioned a squeak in the wheel. The tech came back and said for $400 they can change front brakes and rotors and that will eliminate the squeak ( He had told me prior that my front brakes still had some time left before needing to be changed.) Well, after performing the unneeded work he came back and said it did not fix the squeak and I would have to pay $109 for them to diagnose what it might be making the squeak. Wait, you already told me what it was and had me pay for an ... Read More Google - Jul 27, 2023
An overall pleasant experience - big thanks to Service Manager Rickey Layton - very attentive, friendly and helpful
Unbelievable the way they try to lowball you like your stupid. I walked out. They didn't try to negotiate at all. Never will go back there again.
Thought we were getting a great deal on an MR2 Spyder. Although it is still a great car, it wasn't as taken care of as well we thought. My bumper was hanging on with 1 clip (missing 6), my air filter was literally rusted inside and out, and the check engine light came on 10 minutes after we left. It came on when we test drove it but the salesman said it was bc the battery was old and dead and they would fix it. Apparently they had turned off the check engine light for the 02 sensor.
Toward the end of October 2022, before an order was placed, for a new Toyota RAV-4 AWD LE, I drove-up to Swope Toyota section and met with the Salesperson, as I wanted to discuss/learn more about the new RAV-4s as I have a one car garage that would require a new automobile to have the same length/dimensions as my old 1997 RAV-4. I was told that the dimensions were identical in length and width, so with this information I told the Salesperson to order me the new RAV-4. This required me to write a check for $500. However, when the ... Read More Google - Nov 4, 2022
Attempted to purchase a brand new car, that I was interested in financing with my bank or possibly paying in full. And was told that since I am from Ohio I could not purchase a car unless I finance through their dealer. Unfortunate they denied my business. Edit: In response to the Dealership comment. So anyone in the other 49 US states are potential fraudster's, but not those from Kentucky? What sense does that even make? Pretty nonsensical.
No cars to buy
I was there at 5 am. Waiting for 7am my transmission bad. The opening people and staff were very conversational. Started off telling me the dealership had a thin and poop inventory. The service garage was slow or appeared slow. I an ex auto salesman, have a lot of experience in sales. As I was joined by 4 sales people. I shared very successful techniques which were taught to me by a sales pro Joe Girardi and Tony Robbins in California. I have an amazing amount of education and answered their questions until an extremely rude man called Chris. A twisted thinking ... Read More Google - Dec 11, 2021
During the demand and shortages for vehicles, the consumers are no longer as a demand for the dealership. Buyers don't even deserve to receive half a tank of gas after the purchase of the vehicle. There was a time when sales people were greeting potential buyers out at the parking lot when someone was looking at the vehicles. Nowadays, buyers have to go inside to look for ones. Buyers don't even dare to ask for additional deals for their purchases because buyers are not in demand and not going to get one during COVID inflation/shortage period. The ... Read More Google - Oct 21, 2021
Ricky Janes did a great job of explaining about the Rave 4 we were planning to buy and kept us informed as to when it would be shipped from factory .Pleased with purchase.!!!!😄
I live in Kansas, bought a Toyota from Swope Toyota. What an incredible dealership! Very knowledge, friendly and extremely helpful! This goes from Ricky Janes who showed me a lot about my new vehicle to Jake Erhardt, the financial guru. I tell all my friends, it is worth the trip to Elizabethtown, KY to buy a vehicle. I wold do it again in a heartbeat. If I could give them more than five stars I would! Kudos to you all!
I am very impressed with the honesty and integrity of our sales rep Ricky Janes. I have been looking at new vehicles for a while and have visited many dealerships. I was lied to, misled, and misinformed...until I met Mr Janes. He was COMPLETELY HONEST!! He is knowledgeable and helpful! A true professional!
I bought my van there, ive even gone back for my oil changes, they've been great until i went back the other day for an oil change, must've been someone new, she came back and told me my low tire pressure light was flashing and i needed a new one, i told her it was fine when i brought it in (still fine by the way) then she showed me two filthy air filters, one for the cabin and one for the engine, said they needed to be replaced, she lied once again because the filters in my ... Read More Google - Apr 28, 2021
They would not come out and help us. Dont bothered going there. The Bowling green Toyota was good.
Wasn't it
update, wife's car had a check engine light, had an appointment, not busy. Took 50 minutes to tell us it was a bad gas cap, took another 30 minutes to replace it, cost us 123.51, next time I'll go to AutoZone get it on the computer for free and buy a $15 gas cap, and done in much less time.
The staffs were friendly; but, the dealership did not keep proper stocking amounts of pamphlets and brochures on all models of cars for customers, who are interested in possible new cars.
Swope Toyota is the Best! I have driven Camrys for over 20 years and returned to buy another. Jody was a great sales rep, was not overbearing but instead pointed out differences between models, features and was there to answer all questions. As always, Mary was extraordinary! Thanks so much for our years together and my new Blue Streak Camry! Excellent dealership and excellent service!
Ricky Janes at Elizabethtown was amazing. He went above and beyond to make us feel comfortable. He was not pushy but answered all our questions.
Make sure you have a full conversation with them before you let them run your credit, it is not necessary and it's a hit I had to take just to ask a simple question. The salesman (Brandon Gaskins) acted very passive and judgemental and didnt make me feel welcome at all. He pushed immediately for a soft credit check before even listening to me and told me it was necessary to find out what I was asking, which it definitely was not.
I brought my car in for diagnostics as it was having a knocking on start up. They had my car for three hours and came to tell me it had a service bulletin out for my issue. Prior to bringing my car there the issue Toyota said it has the issue was taken care of. I paid $110 for them to lie to me and look into the computer and tell me they actually looked at the car. They did not.
The service here was sub par, they lied to me and wouldn’t make it right. I will not be ... Read More Google - Aug 6, 2020
Nahum Plaza was excellent. I was torn between 2 cars, and he answered all of my questions without being at all pushy. Very good experience all the way around. I come from a GM family but after doing research I decided on a Toyota and am very happy I chose to come here. Thank you for your patience and excellent service.
Told the tech I wanted an oil change and tire rotation, after waiting 45 minutes they rotated the tires and adjusted the fluids; however, were confused I wanted an oil change so that meant another hour of waiting, very poor customer service
Don't buy a Toyota Tacoma! Toyota does not stand behind their product! Search Tacoma transmission problems and read ask the negativity on the shifting issues. No recalls but for $89.99 they will tell you what the problem is! Programming issue. I will never buy another toyota!
Horrible customer service.
We had an excellent experience at Swope Toyota buying our new RAV4. Our salesman was Brandon Gaskins, who was wonderful and very easy to work with. The finance lady, Mary was great too. Their service department is the best I have ever seen.
The Swope family is Awesome in Elizabethtown Ky. Jim, Nayum and Mary made it a pleasure to work with full filling our wants and needs for our 2020 Camry. We always go to them for new vehicles when we are ready to trade in for a upgrade. Love Toyota! 😊
Worst place ever, got into it with a lady and then the guy came and I asked to speak to someone of color and he told me to leave. What kind of business are you running when you don’t hire people of color working for you all. Wow... poor service.
I was experiencing shudder from the torque converter and I took it to the dealership, I received an appointment and was told that it would be put on a computer and checked. Nothing was said of any charges. When I arrived for the appointment I was told that there would be a 89.95 fee before they could check the vehicle. This charge should not be applied because Toyota knew of the possible problem. The vehicle has been a good one but, I will never purchase another vehicle from Swopetoyota if this is their way of treating customers.
Not at all impressed with the sales rep. I should have kept his card to mention his name but I threw it away. On the up side I'm sure they wouldn't be in business if they cared as little about everyone as they cared for me.
Worked with an internet sales person for a while as I am from out of town, and they were the closest dealership that could get the vehicle we were looking for. When we went in to pick up though it was a Saturday and the internet sales person was not there, so we had to spend several hours trying to get the price back to the point we were told before we came in. They tried to nickel-and-dime us with BS options like a $400 "brake flasher" that they refused to take off the quote saying only the finance ... Read More Google - Sep 11, 2019
My husband and I went to Swope Toyota to purchase a Corolla but after talking with our salesman Mr. Ricky James we decided to purchase a 2019 Toyota Camry SE. The 2019 Camry SE is a beautiful car, it gets great gas mileage, it was the perfect color and Mr. James said the magic words, it was on S A L E. Mr. James was very knowledgeable about our new vehicle and he made our buying experience a breeze. We would definitely buy another vehicle from Mr. James and this dealership. This is our second Toyota that we have purchased from this ... Read More DealerRater - Sep 9, 2019
