Customer Testimonials
Neal and Jake were great to work with.
great service and Neal was awesome to work with.
Nahum Plaza is a wonderful salesman! He made a very stressful decision a breeze to accomplish. His calm demeanor is very refreshing! I felt at ease waiting at his desk where there were items displayed of his service to our country and his faith! It was as if a guardian angel had lead me to him personally! Thank you for being so kind and helpful! My best to you and your family in the new year! God speed!
It was convenient waiting in the warm cafe while they rotated my tires and changed my oil. The service tech brought my car around to the door after it was finished.
I cannot say enough about the positive experience we had purchasing our 2024 Corolla Cross this evening. Jeremy was our salesman. From our first phone call, he listened to what we wanted and NEVER pushed for more. He found exactly what we were looking for. Jacob was our finance manager and was just as pleasant as Jeremy. Not once did we feel pressured to buy extras. Both were incredibly knowledgeable, helpful and made us feel they wanted us to leave feeling we got the car we were comfortable with. Will definitely be back!
We recently had the pleasure of working with Chuck at Swope Toyota, and we couldn’t be happier with the experience. He took the time to answer all of our questions, helped us explore our options, and never made us feel pressured. We really appreciated how transparent he was during the process. Thank you!
Good service, very patient to answer all my questions, quick response, highly recommended
I appreciate the professionalism of Chuck, my sales rep. Chuck was very friendly and thorough throughout the entire buying process. Chuck did a phenomenal job of answering all my questions and preparing my new truck. I appreciate the wonderful experience at Swope Toyota and plan to do all my future business with this dealership! Thanks again to the entire Swope team for making the process pain free and enjoyable!
Had a great experience trading my car. Chuck was great to work with and highly recommend working with him. He found exactly what I wanted.
Joseph, Frank and Jake made my car buying experience so very easy. The communication was top notch throughout the whole ordering process and the car is gorgeous! Thank you! I love it!
My father 88 year old got his seat stuck a Toyota couldn’t drive to get it fixed called Toyota service for advice next thing a mechanic shows up and fixed it quickly! Chase was awesome and so kind it means so much to have respect for others and do very kind service thanks Chase me and my family are loyal customers Brenda Hicks
Amanda B. in car rentals has the best customer service!!!
Our sales person Chuck is a great person and excellent salesman. We had a fantastic experience. He put no pressure on us but stayed late after closing time to complete the sale. We also appreciate a nice experience from Jake in finance. This is a very friendly dealership and a pleasure to do business with.
Very friendly and helpful. Informative and not pushy. They answered all of my questions efficiently.
Our experience with Joseph Anthony has been nothing but fantastic!!
I had visited several dealerships, with limited experience, customer service, and professionalism. That all changed when I came to Swope Toyota in Elizabethtown. I was greeted at the door with genuine smiles, and a more than friendly atmosphere. They had my car in inventory, at the agreed upon price, with personnel at the ready to assist me in completing the deal. I nicknamed them the Chikfila drive-thru of car dealerships because of their attention to every detail, every possible need I might have, they simply thought of everything and had it right at our fingertips. With expert precision we nailed ... Read More Google - Oct 7, 2024
We'd purchased a few vehicles from Swope Toyota over the years, but yesterday's purchase was with salesman Chuck McIntyre, manager Keith Hodges and F&I Manager Jacob Erhardt. We had one of the best car buying experiences we've ever had with these guys. They're straight-up, honest people that work to earn your business. I'd highly recommend working with these guys for your next purchase in the Elizabethtown area.
We appreciate Chuck's knowledge and help. He is a good guy you can work with and trust.
Great people who work with you to make sure you are pleased with purchase
If you're looking for a great vehicle with no haggle sales tactics...this is the place. JEREMY HARRIS sales person/ product specialist will go above and beyond to meet your dreams and expectations. I can not say enough about this guy. GO, and definitely ask for JEREMY HARRIS on your next purchase. You will not regret it!! He will get you the lowest price on a new or used vehicle!
Most honest dealership I have ever been to!
Great experience. Quick, convenient, friendly.
After having a very disappointing experience with a dealership in my area, I contacted Swope Toyota in E'town and I couldn't be happier. Eryn with internet sales, Joseph with floor sales, and Jake in finance were all AMAZING. They were very quick to respond to me via text and email and greeted me with a warm welcome. They were all friendly, professional and extremely helpful. I took my 2024 Highlander home today and it was well worth the 120 mile round trip to work with this team. 10/10 recommend this dealership.
As a business owner, it's always rewarding to witness and experience professional customer service firsthand. If you're reading this review, rest assured that everyone at the Toyota dealership demonstrated professionalism. I personally received outstanding customer service from both Chuck, the Sales Person, and Zach, the Finance Manager, while purchasing our company truck.
I have a Toyota that was purchased from another dealer and I needed my air fixed. I have a high mileage warranty and was not sure if Swope would except it. I went by to ask first before making the appointment. Kate Riffe was absolutely awesome! She explained how the warranty would work and what I would responsible for in case they did not accept it. But they did and I only paid a fraction of the cost. She was very helpful, nice, and informative. Just wanted to give her a shout out and a great review!
Excellent service in the parts department (thank you Noah)!! Old-fashioned customer service. Only problem is: If Swope Toyota's team can do this ... why can't everyone else?
In love with my car! Such a great team over at Swope! I had Chuck as a salesman and Jacob for finance. Took me two hours to buy my car and the staff was just wonderful. Already referred friends and family! Will definitely be a life long customer!
A huge THANK YOU to Chance in the rental dept. I had called to inquire on getting a rental and when I told Chance it would be for at least a month, he kindly asked the backstory of my situation as the bill was not going to be cheap. I shared with him that I have a 2023 Jeep Compass that was purchased across the street and that it had been in the shop multiple times (once being an entire month, 3 months after purchasing for overheating due to holes in hoses) and with the most recent new fluid leak with oil ... Read More Google - Jul 9, 2024
I go here because it's the closest Toyota center, but I'm thinking about going to the Bowling Green location at this point. They are living in 1994, not 2024, and don't accept maintenance scheduling on the Toyota app. I call, and all the representatives are busy. A prerecorded voice says I can text to schedule my appointment instead. So I text, and no response. Kinda annoying when I'm making a 10-hour drive next month and I wanna get some maintenance locked down to ensure my car is running well.
The center itself is nice, but it could be ... Read More Google - Jul 3, 2024
Joseph and Jeremy and Jake were all awesome.
Went in to there service department with a stripped bolt in my oil pan (thanks valvoline)They took the vehicle back and got the bolt out free of charge. I can’t thank them enough for being honest and fair. Will never go anywhere else
The service was excellent and the staff was so friendly and easy to work with. Great experience overall.
Aaron, Heather and Chase are great! The whole staff treated me well, nice looking dealership too!
I've been to lots of Toyota dealerships and service departments and this is by far the best yet. The customer service, the cafe, everything was so good.
Jeremy was amazing! He we perfectly attentive during our visit. He wasn’t overbearing, he listened, helped us find the vehicle that best fit our needs and did not pressure us at all. He made the visit feel comfortable and ensured everything was moving at our pace. We will certainly be reaching out to him regarding any future purchases!
Chris Forbes was an awesome sales specialist. He was very professional and engaging with his customers. He may have the experience for my daughter as a first-time buyer successfully!
Bought my first Toyota from these folks. Very friendly and knowledgeable. Brandon Gaskins was a pleasure to work the deal with. This place even has a cafeteria. Anyway if you’re in the market for a Toyota don’t hesitate to come see Swope Toyota in Elizabethtown.
I have tried multiple times, I have expressed multiple times I want the air pressure in my tires to be the same on all four wheels and it is not possible, I bought tires from them in January, I said put OEM tires back on, they didn't, I took them generic tires and the three different air pressures and went on my way. Fast forward three months, almost four I reach the magic oil change and tire rotation period. The oil change has gone up and they were going to charge me $27.99 for the free tire rotation. They don'... Read More Google - Apr 19, 2024
I recently purchased my first “big girl” car here at Swope Toyota. I came in very skeptical because salesman are known to sugar coat things. I was greeted by JEREMY HARRIS and he gave me straight facts the entire time I was there. He gave me realistic options from the jump and didn’t sugar coat a single thing. I shopped around for insurance but I didn’t have a for sure one because of how expensive they all were. He showed me a car that I was in love with immediately but we needed to find insurance. He was ... Read More Google - Apr 11, 2024
Christopher himself is a genuine of a car salesperson - not only incredibly knowledgeable about the vehicles but also down-to-earth and genuinely interested in finding the perfect fit for me. The whole team's dedication to excellent customer service was evident from the moment I stepped in. They were attentive, patient, and went above and beyond to ensure I got exactly what I needed at a fair price. Couldn't recommend them highly enough for anyone in search of a great car buying experience.
An unexpected problem came up during the recent service and maintenance performed on our 2019 RAV4. The Swope Toyota service department apologized and gave us a loaner vehicle to use overnight while they took care of our concern. I don’t think many dealerships would go the extra mile like this and this is why we have been trusting Swope Toyota for over 25 years.
I placed a "non-refundable deposit" on an incoming GR86. I am fully aware of what that means, however, due to a family emergency, my circumstances changed and I was not going to be able t purchase the vehicle when it arrived, due to some major expenditures. I was not expecting the deposit back, since I was fully aware when I posted the deposit that it was "non-refundable", I reached out and explained the situation and Jeremy Harris contacted me immediately and told me they would refund the deposit as soon as possible to offset some of ... Read More Google - Mar 12, 2024
Nahum was great!! He sold me a car in January and I turned around and went back to him again in February too!! 100% recommend him
Service guys at Swope Toyota are the best. When our vehicle broke down recently, we were able to get in to get it fixed by the following day. They set us up with rental vehicles too. We've done business with this company since 1986 and have always been satisfied with their work.
From the day I started my RAV4 acquisition process, I was impressed with the professionalism and communication skills of each person I encountered. My team--Keith, Jeremy, and Jake--made the process a great experience. Kudos to Jeremy for his patience and ability to teach me new skills.
Awesome place to eat also
Fantastic service. Got a great deal on my Prius. It was a pleasure working with Joseph Anthony.
Everyone there is amazing! This is the place you want to go if you want to feel like a guest instead of just another customer!!
Always a great experience. From purchase to regular maintenance.
Had a great buying experience. Never felt pressured and price presented on my used vehicle purchase was fair. I highly recommend giving them a look if you’re in the market for a new or used vehicle. Ask for Joseph, he was a pleasure to work with!
Sales associate was helpful and kept us updated weekly concerning the arrival of our car.
Prompt attention to customers
Great dealership! Highly recommend
Excellent service oil change and tire rotation. Wait time is very minimal. Customer service is excellent. Wait lobby has a small restaurant with many choices! Why can’t other dealers be this professional!
Swope Toyota of Elizabethtown, KY is as reliable as the vehicles being sold there.
Great experience !!! Brandon was very helpful. Highly recommend!
My rating is from my service department experience only. I recently moved to E-town and I only take my Land Cruiser to Toyota dealerships for oil changes. They never try to sell me something that’s not necessary and never push me to get something done. My service advisors are always friendly, prompt and courteous and knowledgeable.
Great service
Service department is outstanding. Rick is a caring friendly professional. You can tell that he really cares about Swope Toyota customers and he is the reason Swope T will be my go to place for car care.
Great buying experience. Will definitely purchase another vehicle from them again.
Always great service …I won’t go anywhere else for my vehicle needs!!!
Brandon Gaskins was the absolute the best! Helped me get a wonderful SUV for me and my kids! Very honest trustworthy and got me the best deal! If anyone needs a car go see Brandon Gaskin
Frank and Nahum went above and beyond to help us find the right fit for our budget. Thank you both. Won't buy from anyone else!
Mon. Oct.2 we pulled into your dealership after 2 Walmart auto centers could not find out why our tire pressure light kept coming on and off. Chris, our service tech. got right on it. We had a nail in front left tire and tire sensor issues. Also replaced our battery that was low. They had us back on the road by 10:51 a.m. to finish enjoying our vacation. Thanks Swope Toyota.
Know new cars
This is really a nice place on the 2nd tueday of the month they let encompass use the 2nd floor so we can meet thank you so very much
i took my toyota tacoma in for a oil and filter inb elizabeithtown .they change the filter and oil.i came home and the next morning i went in the garage and under the engine on the floor was a lot of oil .i have been a mechanic for years and i know there was no leaks,so i take it back to swope and they said the valve covers was leaking,and there was not any leaks when i took it to swope.and they said the valve covers,i that was not true.well i still have a ... Read More DealerRater - Oct 11, 2023
Best in town, but keep it a secret....
My husband and I were in the market for a used minivan and after searching for months we found just what we were looking for at Swope Toyota. Our salesman, Joseph, was extremely accommodating, patient with us throughout the process and great to work with. Thank you Joseph and Swope Toyota Elizabethtown!
Wonderful customer service! 10 years and still loyal customers to Toyota service department!
Be sure to come visit the great folks at Swope Toyota in Elizabethtown, KY!
Great customer service, Brandon Gaskins and Jacob Erhardt were very fiendly and easy to work with.
Broke down on the side of the freeway and got towed somewhere else with extremely high prices. Luckily Toyota was right next door so thought we’d just check and see what they had to say about my 2001 Toyota. Amazing customer service throughout the entire experience! From the front desk to the shuttle service to our hotel while we had to wait for our car the next day. Fair pricing too. These guys truly go above and beyond and really care and it shows. Thank you all for making a hectic day far less hectic for us. You rule. We ... Read More Google - Sep 21, 2023
